Certification process tracking website: Summary and User Research

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Certification process tracking website: Summary and User Research

The Product

INSTRUCTIO

Let me introduce INSTRUCTIO, a certification body that teaches and certify people to become Certified Mentor Professional. The platform is the website that accommodates the certification process starting with exams, document submission, and an invitation to Zoom meetings to host demo training. The platform will enable the progress tracking, present the grades, guidelines, and feedback from the assessor.

Problem

Students felt frustrated when it comes to certification since the requirements and back and forth process are tight and complex.

Goal

Design the website that will help students track the certification progress and enable the rework in a timely manner.

Role

UX designer leading the app and responsive website design from conception to delivery

USER RESEARCH

Summary

Many students from the certification body felt overwhelmed and and anxious when the certification is getting close. With a lot requirements and tight schedule, students were often got lost in the back and forth process through the email. They considered the email communication in the certification process were inefficient.

Robert-v0.2@3x

PERSONA 1

"There are a lot of documents to submit, sending them via email is risky since me or the certification body could miss something."

Robert

Robert

Robert is a Project Manager with 7 years of experience in the same field. Recently, he found him self being highly passionate to share the knowledge and best practices he mastered throughout his career. The challenges are getting obvious when it comes to the certification preparation since he must submit several documents and attend the scheduled exam. He desperately needs something that can guide him.

PERSONA 2

"I need to ensure that I will get the highest grade for each stage."

Natasha
Natasha-v0.3@3x

Natasha

Natasha, a future data analysis mentor feels somewhat between anxiety and excitement in preparing for the certification exam. Natasha’s most concern is to reach highest grade in each module by complying the highest criteria in assessment rubric. Another concern is what if the internet nor electricity went down during the exam. If it happened, she cannot imagine how hard to reschedule and start it over.

DIGITAL WIREFRAMES

Intial Stage

The key feature of this platform is content restriction

It allows access for the logges in ussers only

dw-4

Low-fidelity Prototype

To prepare for usability testing, a low-fidelity prototype was created. It was meant to connect the user flow of the certification process.

Usability Study

Parameters

Study type

Unmoderated

Location

Remote

Participants

5

Length

30-60 minutes

Findings

Findings Plans Priority Reasons
Absence of log out button
Create the log out button; Put it on the navigation menu bar
0
Users felt prohibited to move forward in the user flow
Inefficient grades information
Present grades in the table; Put the grades table in the dashboard page
1
Convenient pain point
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